Textile/Soft Interior Products

If you are not satisfied with your goods, we will happily refund any item returned to us within 14 days of purchase. Should you wish to return any items please contact us by email at sales@scribbletree.co.uk telling us what you want to return and the reason why and we will issue you a return’s number. This number must be included in the parcel along with details of the products you are returning. The goods need to be returned in a resalable condition and in all their original, undamaged packaging.

Any costs associated with returning an item must be paid for by you the customer, unless goods are faulty. Please ensure that you read the care instructions on each individual item as unfortunately we cannot accept items for a refund or exchange if they have been damaged in the washing machine.

We recommend you obtain a free 'Certificate of Posting' from the Post Office, as we cannot accept responsibility for parcels lost in transit. For peace of mind you might want to send the goods Recorded Delivery, but we regret we cannot refund this charge.

Furniture Products

For your convenience and peace of mind, we work with manufacturers who offer Delivery and Assembly Services, which allow you to have your furniture assembled by a trained team in your own home. Once assembled, you will be asked to check and accept your furniture. If your furniture is faulty, we will take it away with us and replace the piece as soon as possible.

Where you are assembling the furniture yourself, please check it in advance, as once you have begun to assemble it you will not be able to return it. Faults must be notified to us within 7 days. Please keep the furniture in its original packaging as the goods must be returned to us in perfect condition to receive a full refund. We reserve the right to charge a collection fee. Any costs associated with returning an item must be paid for by you the customer, unless goods are faulty.

Please note for hygienic reasons, unwrapped mattresses cannot be returned.

If delivery of the goods is refused, or if you do not respond to the delivery notification left by the delivery company and the items are returned to Scribbletree, you will be charged for the return of the order.

None of the above conditions affect your statutory rights when goods are faulty.

All furniture is supplied with an instruction manual. Please make sure that you read these instructions carefully and keep them safe for future reference, along with your proof of purchase.

Although we try our best, due to differing colour calibrations, we cannot guarantee an exact product colour match to the images displayed on the website. Photographs are for illustrative purposes only.